Frequently Asked Questions as the case may be, are likely questions about the use of any product be it new or old. It also entails knowing more about a company’s services and its operational methods. When questions are raised by users of a particular company’s products, the company attends to them as it suites their operational standard, and give lasting solutions to issues raised.

Here you will find much frequently required information. This include, for example important telephone numbers (emergency calls, faults) or some other vital information about our services.

You can also lodge a claim against your personal or company billing issue for our services, and gain more information concerning the handling of your claims within the company. Listed below are areas we receive top questions from our subscribers as it relates to the kind of services we render to them.

ACTIVATION

 ISSUE: How can I set up my phone?

Solution: Connect the handset battery properly, fix the power cord, plug to an extension box and charge for 24hrs before use. Power your phone and dial 135# and send. Listen to the voice prompt, when you hear “to register your phone pls. press 1 and 2 to cancel”. After the input of these numbers, another prompt notifies you that your registration was successful. Note that the send button is only applicable to those using the LCD and Handheld phones (800MHz), and not the fixed wireless phones (3.5GHz).

ISSUE: What is the meaning of outgoing pin number?

Solution: Outgoing pin number simply means a number which the system recognizes during outgoing pin activation. This activation enables you to password your phone to avoid being tampered by another person.

ISSUE: What is the code number for locking my phone?

Solution: Simply dial 99#.

ISSUE: How do I lock my Rainbownet phone?

Solution: Pls. kindly dial 135# & send, listen to the voice prompt and dial 99#, enter 4 to 8 digit pin numbers, re-enter pin for confirmation. After that a prompt will notify you that your outgoing pin activation was successful. Note that whenever you initiate any call, a voice prompt will always request for the outgoing pin number before the call can be placed to any network.

ISSUE: How do I change my outgoing pin settings incase I do not wish to continue with the pin?

Solution: Pls. dial 135# and send, dial 22#, follow the prompt to effect the changes. After that, a prompt will notify you that your changes were successful.

ISSUE: How do I cancel my outgoing pin?

Solution: Pls. dial 135# and send, enter your outgoing pin number and dial 33#, press 1 to cancel the pin or press 2 if you wish not to cancel it again. After that, listen to the advice from the prompt.

ISSUE: What do I do when there is no dial

SMS

ISSUE: What do I do to be able to send SMS to rbow phone through rbow networks?

Solution: Simply type your message in the phone inbox, press the ok button to send. In case the message bounces back, pls. contact customer service line (111) from your Rainbownet phone for immediate activation/resolution of sms problem.

NETWORKS

 ISSUE: Does your network cover the whole federation?

Solution: No it doesn’t.

ISSUE: Where and where does your network coverage extend to?

Solution: We cover five Eastern states, namely Enugu = Nsukka, Onitsha=Newi, Owerri, Aba = Umuahia and Abakiliki.

 ISSUE: When does your company hope to have their network coverage extended to some areas they are yet to cover?

Solution: It will be covered in our 2 nd phase.

ISSUE: Does your system support caller ID?

Solution: Yes it does.

ISSUE: Does your switch support I.D.D activation?

 Solution: Yes it does.

CONFIGURATION

 ISSUE: How do I use my phone to browse?

Solution: Connect your phone to a system which will have been configured to see our rainbownet website.

ISSUE: How do I configure my system to see your website?

Solution: All you have to do is bring your C.P.U. to our office and it will be configured or you can call 111.

ACCOUNTS & BILLING

ISSUE: How do I check the balance of my account?

Solution: Press 135# (send for those using the mobile phone) and listen, when you hear “to check your balance, press 77#”.

ISSUE: How do I recharge my account?

Solution: Press 135# (send for those using the mobile phone) and listen, when you hear “press 11 to recharge”, you press 11# and listen to hear “enter your pin code and end it with#”, you put in your pin code and #.Your recharge will be successful.

ISSUE: How do I check my validity period?

 Solution: Press 135# (send for those using the mobile phone) and listen, when you hear

“to check your validity period, press 00#” you then enter 00# and you will hear it.

 ISSUE: What are your call rates?

Solution: GSM – N24.00K

Local calls-N6.00K

Regional calls-N12.00K

National calls- N24.00K

International calls-N25.00K

121(Browsing)-N6.00k

SMS-N2.00K

ISSUE: Do you bill per second or per minute?

Solution: Per minute.

ISSUE: My phone starts reading while I am still dialing, does it mean I am being charged?

Solution: No, you are not billed until the recipient has picked up his phone.

HANDSETS

ISSUE: What happens if I don’t have dial tone on my phone?

Solution: Contact customer care line by either dialing 111 with another rainbownet phone or call 300002 with a NITEL phone or GSM phone (putting 042). If you are not calling from Enugu, call 042300002.